Frequently Asked Questions
Kindly read our FAQs thoroughly to avoid any inconvenience.
Shipping
Yes, free shipping is only applicable on Costume and Jackets And every country except from Russia, Brazil, Israel and OFAC and Sanctioned Countries.
We ship all orders through Express deliveries including DHL, FedEx, UPS, DPEX, and more.
It depends on the country but the shipment is fast as we use FedEx, DHL and UPS for our shipments. After shipment, it usually takes 5-10 business days but sometimes it may take 15 business days for the order to be delivered. It depends on what you have ordered.
If tracking is already provided, you can keep check of order status by visiting the Track-order Page. Enter your order ID and Billing E-mail to know about your order. A tracking link will send you in providing current information about order status. In case your delivery date has crossed and the order is not received please inform us at [email protected]
Payment
We accept PayPal
Your payment may refuse if you provide incorrect billing address, phone number, if your credit/debit card has expired or its limit is reached, or your PayPal account is out of funds. We recommend you to make the payment after sorting out all the issues.
Our site is secure with SSL means your all input data like; name, credit card and other information is encrypted. Your information is fully secured.
Absolutely yes. When you make a purchase with us, you have a Money Back Guarantee in case there is an issue with the order. Please checkout our Return & Exchange Policy for more details.
Returns & Exchange
We wants every customer experience to be convenient and satisfactory, we have return policy for 30 days of delivery. It means Regular Orders can be returned for refund or exchange within 30 days of delivery. For more details please visit our Return and Exchange Policy.
Please inform us at [email protected] Or submit your inquiry at our Contact Us page.
No, we do not accept item exchanges.
Please contact us by email at [email protected] and we will arrange for a replacement as soon as possible.